The final shipping costs will be displayed in the shopping cart and will be charged to you together with the cost of your order at the time of payment. Shipping costs may vary based on the weight of the parcel.
Within the European Union
There are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.
Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer.
Shipping to the United States of America
US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders with a value over $250 may have slightly longer customs clearance times.
Orders shipped within Italy are delivered within three to four working days.
Orders shipped to the rest of the European Union take about 5/6 working days.Orders shipped worldwide are delivered in approximately 6 to 7 working days (not including customs delays).
The payment methods available to the Customer are listed below:
- Credit card (Visa, Mastercard, American Express, Maestro);
- Amazon Pay;
- Google Pay;
- Apple Pay.
The refund shall be made without undue delay and in any event no later than 14 (fourteen) days from the day on which DROP was informed of the Client's decision to withdraw from the Contract.
If you have changed your mind, you may return a product within 14 (fourteen) days after delivery of the products.You can make your return within 14 (fourteen) days from the day of your return request.
Returned products must not have been worn and washed or altered in any way.No refunds or exchanges of customised products.Returned products must have all their original labels and must have their original, undamaged packaging, including the SLAM box.
You can choose one of two ways to return goods:
- fill in the withdrawal form available on the Site at the following link: https://www.slam.com/pages/return
- contact customer care at firstname.lastname@example.org with an explicit statement