- Contact us
- Payments and Refunds
- Shipping and Delivery
Write to us
Contact our Customer Service via e-mail: email@example.com
We are at your disposal on +39 02 4070 0547 from Monday to Friday, 09:00 to 13:00 and 14:00 to 18:00 (CET), excluding Italian public holidays (1 and 6 January, Easter and Easter Monday, 25 April, 1 May, 2 June, 15 August, 1 November, 8/25/26 December).
In order to be able to assist you in the best and quickest way possible, please give us your order number when you call.
The payment methods available to the Customer are listed below:
- Credit card (Visa, Mastercard, American Express, Maestro);
- Amazon Pay;
- Google Pay;
- Apple Pay.
Our online shop accepts payment by credit card (Visa, Mastercard, American Express, Maestro), PayPal, Amazon Pay, Google Pay and Apple Pay.
You can choose your preferred payment method at the end of the purchasing process.
All payments will be made to DROP, which is in charge of the sales operations of the SLAM Online Store.
Under no circumstances may DROP accept cash payments, either directly or by post.
PayPal allows anyone with an email address to send and receive payments securely and free of charge.
By following the link "Pay with PayPal" you will access PayPal's secure site. Here, if you already have a PayPal account, simply authorise the payment. If you do not yet have a PayPal account, you can make the payment after registering for free and entering your credit card (also prepaid).
At the SLAM Online Store you can pay absolutely securely using cards from the Visa, Mastercard, American Express and Maestro circuits.
Payment is made directly on a secure server (SSL) with AES-256 encryption to ensure total security of the transaction. No one within DROP, the SLAM Online Store or on the Internet has access to your credit card information either at the time of sending or afterwards.
On your credit card statement you will receive a debit containing the reference DROP Srl in the reason for the debit.
The amount is authorised immediately on your card and debited later, after the order has been processed.
For your security, our Payments Department may contact you for further details before your order is confirmed. This may therefore affect the delivery time of your order.
You can pay using your Amazon account. The transaction is secure and is hosted by Amazon's servers: we do not intercept or store customer data. "Amazon Pay" is a simple, fast and secure way to pay online and on mobile devices, using the information already in your Amazon account. https://pay.amazon.com/it/shopper
You can use Apple Pay to pay online in Safari or in apps when you find Apple Pay among the payment options. Tap the Apple Pay button or choose Apple Pay as your payment method.
To pay with another card, tap the Next button or the 'Expand' menu button next to the default card. If necessary, enter your billing, shipping, and contact information. Apple Pay stores this information, so you won't have to enter it again. "Confirm payment".
Once payment has been made, you will see 'Finish' with a tick on the screen.
Amount of reimbursement
In the event of withdrawal, the Customer shall be reimbursed all amounts paid to DROP for the performance of the contract, including delivery costs incurred during the purchase.
The costs of returning products are borne by the Customer.
SLAM reserves the right to change the return costs of returned products, for example by providing free of charge for partial returns and/or higher than a certain value and/or only for returns from certain countries and/or only on certain days/periods of the year, by highlighting it on the Website and by notifying the Customer during the return procedure.
In the event of withdrawal, any customs charges for returns from non-EU countries will be borne by the Customer.
In the event of withdrawal, any customs duties, local taxes and goods and services tax paid by the Customer pursuant to Article 9.3 above shall not be refunded.
Once we have received the return and checked that all requirements have been met, you will receive an e-mail confirming the refund.
Such refunds will be made using the same means of payment used by the Customer for the initial transaction.
The refund shall be made without undue delay and in any event no later than 14 (fourteen) days from the day on which DROP was informed of the Client's decision to withdraw from the Contract.
If you have changed your mind, you may return a product within 14 (fourteen) days after delivery of the products.
You can make your return within 14 (fourteen) days from the day of your return request.
Returned products must not have been worn and washed or altered in any way.
No refunds or exchanges of customised products.
Returned products must have all their original labels and must have their original, undamaged packaging, including the SLAM box.
You can choose one of two ways to return goods:
- fill in the withdrawal form available on the Site at the following link: https://www.slam.com/en-ww/pages/return
- contact customer care at firstname.lastname@example.org with an explicit statement
Upon receipt of your return request, you will receive an email with return instructions.
If your return does not comply with our return policy, we will not be able to accept it. We will then ship the returned products back to you without making a refund.
How to request an exchange
You can return any item ordered on slam.com within 14 days from the delivery date.
The return request can be made through the following link:
The Customer must compulsorily state his or her e-mail address and the order number that will be indicated in the confirmation of receipt.
Upon receipt of the withdrawal request, an acknowledgement of receipt will be sent by email, as well as the return proforma to be inserted in the package and instructions on how to proceed with the return of the product
Items must be returned in their original condition and in their original packaging.
If you wish to request a change* of size, colour of the ordered product, you will have to initiate a return procedure.
* Exchanges from non-EC countries cannot be executed. The customer in these cases must place a new order
An inconvenience with the product received?
If you encounter a problem with the product, please contact our Customer Service before returning the item(s) and we will provide you with an appropriate solution.
Return shipping costs
If you wish to make a return, the cost of returning the product to the warehouse, whether by courier or postal service, will be your sole responsibility. We advise you to choose a shipment that allows the tracking of the parcel so that you can easily monitor the status of your return, and to keep the return shipping receipt for possible later verification. The shipping of the new product in case of an exchange will be paid by SLAM. Your new product will be shipped once we have received the original product and our warehouse has carried out a quality check of the returned items.
In order to guarantee fast delivery of your order, the SLAM shop relies on the best express couriers selected according to the destination region and product type.
The final shipping costs will be displayed in the shopping cart and will be charged to you together with the cost of your order at the time of payment.
Shipping costs may vary based on the weight of the parcel.
The countries in which the online sales service is active are listed below:
Bosnia And Herzegovina
Central African Republic
Isle of Man
Macedonia, Republic Of
Moldova, Republic Of
Syrian Arab Republic
United Arab Emirates
Order processing time
Orders are processed 24 hours a day, 7 days a week and prepared from our warehouse from 9 a.m. to 5 p.m. Monday to Friday. Orders placed after 5pm on Friday will be prepared on the following Monday.
Please note that orders from new users may exceptionally have slightly longer delivery times in the event of any necessary checks on the order.
We cannot guarantee that it is possible to change orders that have been paid for and have entered our system, as their processing is automated.
Keep an eye on your order
To check the information relating to an order, log into your account and click on My Orders. Click on the order number to view the order details. You can view the status of your order from the 'My Orders' section. After successful shipment you will receive a tracking number with which you can monitor and follow the status of your shipment.
Orders shipped within Italy are delivered within three to four working days.
Orders shipped to the rest of the European Union take about 5/6 working days.
Orders shipped worldwide are delivered in approximately 6 to 7 working days (not including customs delays).
Taxes and Customs Duties
Within the European Union
There are no additional costs or duties on products sold in countries within the European Union. Customers will not have to pay anything on delivery.
Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who must pay the amount due to the forwarding agent or the relevant authorities. We are not responsible for customs duties, which are the responsibility of the customer.
Shipping to the United States of America
US Customs requires the recipient to provide a Social Security Number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Orders with a value over $250 may have slightly longer customs clearance times.
Failure to clear customs
It is up to the customer, in order to ensure that the parcel is cleared through customs, to provide all necessary information and/or pay the relevant fees. If the parcel is not cleared through customs, it will be returned to the SLAM warehouse.